Frequently Asked Questions
How long are memberships valid?
All paid memberships are valid for 1 year. Basic memberships are valid forever! Paid memberships automatically downgrade to a Basic at the end of the period.
How long until I gain full access to the membership site?
We implemented a new process that should allow for instant access once you have paid. If you don't have access to the Member's Area please contact us at support@3lcsolutions.com.
Is there a trial-version to check out before we purchase?
YES! It is the basic plan and its FREE, forever, once you register.
What is your refund policy?
Due to the nature of the access that membership provides we do not offer refunds. This protects and maintains the value of the membership.
Can you send us an invoice?
Sure can. Please email info@3lcsolutions.com with the package you are looking for and we'll get one out to you within 24-48 hours.
Do you offer discounts to SLTTs, NPOs, EDUs, NGOs?
You bet! Please apply HERE.
Can we hire 3LC Solutions to help us implement the CHICAGO Metrics® program?
You bet! Note, implementation is part of the one-time Onboarding fee. Should you need additional support, please contact info@3lcsolutions.com.
We also have a YouTube channel with walk-throughs.
What is included in the Onboarding fee?
I am a Partner and need more memberships for internal use?
Partners receive a team membership. Simply email reach out to partners@chicagometrics.com with the names and email addresses of your team members.
Is there a volume discount for Partners?
Yes there is, this is explained on the Partners page.
I signed up with a Partner how do I get access to the member's site?
Your partner should provide you with a username and password to access the site.
Can someone from CHICAGO Metrics™ speak at our event?
Absolutely! We enjoy talking about metrics, better IT management, and telling the IT and InfoSec story. Simply fill out the Contact Us form and we'll be in touch.
All paid memberships are valid for 1 year. Basic memberships are valid forever! Paid memberships automatically downgrade to a Basic at the end of the period.
How long until I gain full access to the membership site?
We implemented a new process that should allow for instant access once you have paid. If you don't have access to the Member's Area please contact us at support@3lcsolutions.com.
Is there a trial-version to check out before we purchase?
YES! It is the basic plan and its FREE, forever, once you register.
What is your refund policy?
Due to the nature of the access that membership provides we do not offer refunds. This protects and maintains the value of the membership.
Can you send us an invoice?
Sure can. Please email info@3lcsolutions.com with the package you are looking for and we'll get one out to you within 24-48 hours.
Do you offer discounts to SLTTs, NPOs, EDUs, NGOs?
You bet! Please apply HERE.
Can we hire 3LC Solutions to help us implement the CHICAGO Metrics® program?
You bet! Note, implementation is part of the one-time Onboarding fee. Should you need additional support, please contact info@3lcsolutions.com.
We also have a YouTube channel with walk-throughs.
What is included in the Onboarding fee?
- All Paid Membership Levels
- Work with a CHICAGO Metrics® implementation expert and get your program off to a solid start.
- Training: Show your team how to use the different tools available with your CHICAGO Metrics® membership
- Work with your teams to capture up to 20 of the pre-built metrics
- Provide consultation on the weighting of the tactical metrics against the six CHICAGO key business indicators
- Up to 16 hours of training and implementation support, first 8 hours are on-site
- Create a plan of action for your teams to capture missing metrics
- Work with your teams to capture a majority of the pre-built metrics
I am a Partner and need more memberships for internal use?
Partners receive a team membership. Simply email reach out to partners@chicagometrics.com with the names and email addresses of your team members.
Is there a volume discount for Partners?
Yes there is, this is explained on the Partners page.
I signed up with a Partner how do I get access to the member's site?
Your partner should provide you with a username and password to access the site.
Can someone from CHICAGO Metrics™ speak at our event?
Absolutely! We enjoy talking about metrics, better IT management, and telling the IT and InfoSec story. Simply fill out the Contact Us form and we'll be in touch.